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A Complete Program for Document
Strategy Design
Strategy Design
Designing a Document Strategy describes a five-phase
process. These phases of activity guide the reader through
the design of a strategy that is tailored to his or her particular
organization.
Proven tools such as cause-effect diagrams, flow charts and
Pareto analysis are incorporated and presented in easy to
understand terms. Case examples are integrated throughout
and demonstrate how the methods in the book can be
applied in the real world. As a result, readers are better
prepared to make meaningful and informed conclusions
about their specific situation. Whatever decisions and
recommendations readers ultimately make, they will be more
likely to bring about real-world, bottom-line benefits.
The more advanced components of information processing
and computer technology are briefly considered but are not
allowed to overshadow the practical, useful and entertaining
approach of the book. Built upon concepts established in the
fields of Total Quality Management, Organizational
Development, Technology Management and Information
Processing, the process outlined in Designing a Document
Strategy can be applied in a wide range of environments and
industries. References to additional sources of information
are provided for readers who want to explore concepts or
technologies in more detail.
process. These phases of activity guide the reader through
the design of a strategy that is tailored to his or her particular
organization.
Proven tools such as cause-effect diagrams, flow charts and
Pareto analysis are incorporated and presented in easy to
understand terms. Case examples are integrated throughout
and demonstrate how the methods in the book can be
applied in the real world. As a result, readers are better
prepared to make meaningful and informed conclusions
about their specific situation. Whatever decisions and
recommendations readers ultimately make, they will be more
likely to bring about real-world, bottom-line benefits.
The more advanced components of information processing
and computer technology are briefly considered but are not
allowed to overshadow the practical, useful and entertaining
approach of the book. Built upon concepts established in the
fields of Total Quality Management, Organizational
Development, Technology Management and Information
Processing, the process outlined in Designing a Document
Strategy can be applied in a wide range of environments and
industries. References to additional sources of information
are provided for readers who want to explore concepts or
technologies in more detail.
| “Whatever decisions and recommendations readers ultimately make, they will be more likely to bring about real- world, bottom-line benefits.” |
| Craine Communications Group 503.452.9166 |
Outline
Chapter One - Introduction
Chapter Two – Document Strategy Model
Chapter Two – Baseline Assessment
Chapter Four – Documents, Technology and People
Chapter Five – Finding Gaps and Solutions
Chapter Six – Selling your Strategy and Managing
Change
Chapter Seven – Project Planning and Implementation
Chapter One - Introduction
- Document Renaissance
- Documents Convert Information into Action
- The Strategic and Tactical Aspects of Documents
- Document Effectiveness vs. Document Efficiency
- Using Documents Strategically Means Using Information
Strategically - Paper Documents vs. Digital Documents
- Where Does a Document Strategy Fit in the Corporate Picture?
Chapter Two – Document Strategy Model
- Characteristics of a Successful Document Strategy
- The Document Strategy Model
- Documents, Technology and People
Chapter Two – Baseline Assessment
- Chart the Course
- Baseline Assessment
- Analysis Paralysis
- Business Needs, Pressures and Constraints
- Organizational Objectives and Strategies
- Mission and Vision
Chapter Four – Documents, Technology and People
- Three Frames of Perspective
- Case study: Award Winning Document Strategy
- Determine Target Documents for Your Strategy
- Assess Technology
- The Impact of the Internet
- Document Lifecycle
- The Document Constituency Model
Chapter Five – Finding Gaps and Solutions
- To Team or Not to Team
- Develop a Document Flow Chart
- Find the Mess
- Evaluate the Process
- Establish Expectations
- Develop Process Measures
- Collect Process Measurement Data
- Define Problems and Determine Causes
- Cause/Effect Diagram
- Identify Solutions
- Paired Choice Matrix
Chapter Six – Selling your Strategy and Managing
Change
- How to Sell Your Strategy
- Speak the Language
- Testimonials
- How to Write a Winning Proposal
- Payback
- Return on Investment
- Net Present Value
- Internal Rate of Return
- Sample Proposal
- The Roles in a Successful Change Initiative
- How Corporate Culture Affects your Strategy
- What Kind of Culture Do You Have?
- Characteristics of a High Performance Culture
- Tips for Navigating in a Negative Culture
- The Comfort Zone
Chapter Seven – Project Planning and Implementation
- Develop a Project Plan
- Challenge Assumptions and Verify Facts
- Interrelationships of Project Tasks
- Assess Your Action Plan
- Determine Risks and Develop Contingencies
- Pilot, Test, and Evaluate
- Implement Improvements and Solutions
- Demonstrate Success
- Turn Over to Sustaining Sponsors